Frequently Asked Questions

At Diamond & Gold Exchange, we know that selling your valuables is a decision that requires trust and understanding. Our goal is to make every part of the process professional, transparent, and completely pressure-free. Whether you are selling a single gold ring, an inherited collection, or a luxury watch, our appraisers take the time to walk you through everything so you can make an informed decision with total confidence.

We’ve proudly served Dallas and the greater DFW area for more than forty five years, earning a reputation for honest evaluations and top market payouts. Below are some of the most common questions customers ask when visiting our Dallas location.

Simply bring your items into our Dallas showroom, where one of our professional appraisers will test and evaluate them right in front of you. You’ll receive a clear explanation of weight, purity, and market value before we present a no-obligation cash offer. If you choose to sell, we pay you on the spot.

Yes. We provide a secure and professional environment for every transaction. All testing and evaluations are completed in person and in your presence, so you always know exactly how your pieces are being handled and priced.

In addition to gold jewelry, we buy diamonds, silver, platinum, coins, bullion, and luxury watches. Many customers are pleasantly surprised to learn that even broken or mismatched jewelry still holds value because of its metal content, so don’t leave anything behind.

Our appraisers carefully consider each item’s purity, weight, and the current market rate. We use precision testing tools to ensure accuracy and fairness. Every offer is based on real-time market conditions, not outdated charts or estimates.

Yes, we purchase sterling silver, silver coins, and collectible coins of all types. Our buyers have extensive experience evaluating both investment-grade and collectible pieces, ensuring you receive a fair market offer for your collection.

Absolutely. We buy fine timepieces including Rolex, Omega, Breitling, Cartier, and more. Each watch is inspected for authenticity, condition, and brand demand before we make an offer. Many of our clients find that our watch offers exceed what national mail-in programs pay.

Yes. Once you agree to our offer, we pay immediately, often in cash. There are no waiting periods or mailing steps, just a simple, secure transaction completed in person.

A valid photo ID is required for all transactions. Any certificates, appraisals, or receipts can be helpful but are not required. We handle all paperwork in-store for your convenience.

Yes, we do. Even broken or single pieces contain valuable metal that can be refined. We weigh and test every piece individually to ensure you receive full value for what you bring in.

Our longevity and reputation speak for themselves. For over four decades, Diamond & Gold Exchange has earned the trust of thousands of North Texas customers through integrity, fair pricing, and professionalism. We believe in educating our clients and providing a calm, respectful experience from start to finish. When you visit us, you can expect personal service, accurate testing, and payment on the spot, all in a safe and welcoming environment.

Visit Our Dallas Showroom to Experience Why Thousands Across DFW Trust Us

If you’re ready to sell gold in Dallas TX or want to learn more about how our process works, visit Diamond & Gold Exchange today. Our team is here to answer your questions, provide transparent evaluations, and help you receive the best value for your valuables.

Dallas

7995 Lyndon B Johnson Fwy Ste 114,
Dallas, TX 75251
(972) 233-1800
Monday-Thursday: 10 AM – 7 PM
Friday: 10 AM – 6 PM
Saturday: Closed
Sunday: 12 PM – 6 PM

Garland

4750 N Jupiter Rd #107,
Garland, TX 75044
(214) 227-4070
Monday-Thursday: 10 AM – 6 PM
Friday: 10 AM – 5 PM
Saturday: Closed
Sunday: 1 PM – 5 PM

Lewisville

850 Valley Ridge Blvd #104,
Lewisville, TX 75077
(972) 436-7900
Monday-Thursday: 10 AM – 6 PM
Friday: 10 AM – 5 PM
Saturday: Closed
Sunday: 1 PM – 5 PM

Fort Worth

3204 Camp Bowie Blvd,
Fort Worth, TX 76107
Monday-Thursday: 10 AM – 6 PM
Friday: 10 AM – 5 PM
Saturday: Closed
Sunday: 1 PM – 5 PM